Cancellation policy

How a stay is cancelled

A request is not a confirmed stay and does not hold dates. Before payment, your hosts can decline a request or cancel an unpaid approval. After payment, only your hosts can cancel the stay on this website. There is no guest self-service cancellation button.

To ask to cancel, contact your hosts. The cancellation time used for refund percentages is the time your hosts record the cancellation, not the time a Stripe refund is later processed.

Refund percentages

These percentages apply to accommodation and the cleaning fee together. Cleaning is not refunded on a separate schedule.

At least 14 days before check-in: 100% of accommodation and cleaning.

At least 7 days but fewer than 14 days before check-in: 50% of accommodation and cleaning.

Fewer than 7 days before check-in: no refund of accommodation or cleaning under this policy.

Deadlines are counted from 3:00 p.m. check-in in America/Toronto, using local calendar days. Daylight saving is applied by that timezone. The approved quote stores the exact deadlines for that stay.

This policy does not add a grace period or any extra refund beyond those percentages.

How a refund is paid

Refunds are started manually in Stripe by your hosts. This website does not send a refund automatically. A Stripe refund notice does not cancel the stay or release the dates. Your hosts release dates with the host cancellation action.

A partial refund does not automatically cancel the stay. The stay status and the refund status are recorded separately.

Listing calendars

This website does not remove dates from Airbnb. If we blocked the dates on Airbnb by hand, we have to unblock them by hand after the stay is released or cancelled.